Mood:
sharpNow Playing: Day 2642-Next GP Chapter... Turning Lemons Into Lemonade :)
The last of YOLO'S prep work is being completed today in time for her to be moved to a new site. What we weren't expecting was an urgent call from the finance manager yesterday evening with regards to a very serious mix-up.
Hmmmm?...
Not only did the voicemail sound concerning, but so was the fact that the finance manager was calling me at 8pm. After catching some serious zzzzz's... I woke up around 3am with a gut feeling to look at all of my paperwork for YOLO (you only live once-RV name). Eric mentioned a few times, during closing, that it didn't seem like they pulled the right RV. Even the numbers didn't seem the same as our original sales contract. Mind you, there was another very similar RV, same make and model, next to the one we picked out. Surely, they didn't sell us the wrong RV? Or... Did they?
It took hours to carefully read over the entire contract, insurance and bank documents with our new RV, YOLO. Not only did I noticed a few different VIN numbers, but after doing further research on the internet and their company website. I realized that we were sold the wrong RV. Eric might not had liked the original name, Big Bertha, that I picked out for our new temporary home, but it definitely now seems Big Bertha was the RV left at the lot. The RV dealership actually ended up selling us the other RV, which we named, YOLO. Talking about a huge mistake on their end! The dealership not only pulled the wrong RV, but had put down three different VIN numbers and incorrect serial numbers on the insurance forms, finance forms and our temporary tag.
Instead of calling the dealership this morning with sheer frustration and high emotions. I instead decided to get all my ducks in a row and handle the problem solely as a business transaction. Professionally. Not emotionally. If only I could say the same for the General Manager at the RV dealership who far from handled their entire huge mess professionally. I also had to put a quick stop to the unprofessional rudeness towards me on the phone. It wasn't my fault they sold me us the wrong RV, so clearly there is no need to get defensive when all he needed to do was own up to his mistake and resolve the problem. Not add to the problem. Our insurance company had to place our new RV policy on hold, the bank had to put everything on hold and the company who is scheduled to drive our new temporary home to the site this weekend was also placed on hold. All because the dealership sold us the wrong RV, possibly. Another scenario, I discovered, was learning that the RV we were suppose to be sold went under pending deal with another customer within the same hour. There were 2 of the same, very similar RVs on the lot that day during a huge blowout sale that the dealership was having over that particular weekend. We placed a hold on the RV and the dealership also placed the other party on hold for the exact same RV. Let's just say that their deal did not go through nor their financing as the original RV we placed on hold went back up under internet stock. Their dealership stock.
Anyone, in our situation, would had lost their marbles on the phone with the RV dealership, but what good would that had done me? Not one single thing. Neither would stressing out, far too long than I need to be stressed. It only took a mere hour, after contacting their corporate, corporate sales division, two other dealers and then calling the location where I purchased the RV. The general manager should had been the most understanding of their error, but instead it was the initial sales person who was actually apologetic. Let's be honest in saying, that both RV's were almost identical, but the one we accidentally were sold, YOLO, has a bit more residual value than the initial RV we placed on hold. After talking to our original sales person, I told him to give me 30 minutes to think things through on if I wanted to proceed ahead or walk away. Since they royally messed up and all the paperwork, even the bank and insurance paperwork didn't have matching serial or VIN numbers. The ball was in my court.
PLAY as YOU may!
If it wasn't for another visit from the engineer this morning and the chimney company handing us more bad news with our lemonade home. I would had probably walked, but we don't have that option right now. Not in this situation, where time is clearly of the essence in needing to quickly vacate before the house kills all of us. 30 minutes later... I called our very apologetic sales person and he quickly expedited things on their end at the dealership! I can't say the same for the General Manager who didn't even have a bit of common courtesy to apologize for such a huge mess on their end. Unprofessionalism and arrogance with regards to any business error will get you absolutely no where. As with any company, there is always room for success and there will always be room for growth. No one is perfect and same holds true for any type of business. Customer service is always #1 for any successful company. Clearly, customer service isn't for this General Manager, but thank goodness for his sales person. Needless to say, maybe the General Manager can learn a thing or two from his sales person. As for YOLO? We decided to keep her and all of her imperfection dealership mishaps and mix-ups. Our original RV choice, Big Bertha, will remain on the dealership lot.
Sometimes... Even with a serious RV mix-up. Things are just meant to be! Lesson learned... Always, ALWAYS make sure that the VIN numbers and serial numbers match! Make sure to also double check stock numbers!
For us? Lesson LEARNED! 
